There is a principle in psychological consultation, called "helping others to help themselves".
It means helping the visitors enhance their independence and reduce their dependency on the consultant, enabling them to solve problems independently when encountering difficulties in the future.
After a period of adaptation to the industry, psychological consultation has gained an unspeakable sub-principle, called "helping those who help themselves".
It means: only help those who will seek help for themselves.
As for those who don't want to help themselves, they are entirely ignored.
— Except for suicidality-related disorders, which require strong external intervention.
The criterion for judging whether a person has the "will to help themselves" in the industry is often whether the visitors are willing to come to find the consultant themselves.
If they come, help; if not, do not help.
This is a rather time-saving and labor-saving one-size-fits-all approach.